Frequently ~
Asked Questions
If you have other burning questions we weren’t able to address here, feel free to email.
Orders ~
We have two manufacturing facilities—one in Melbourne and one in Sydney. In some cases, it’s faster for us to make part of your order in one facility and complete the second part in another. If you have a split shipment, you should see a letter “A” or “B” at the top of the invoice that comes in your box, which indicates that the second part of your order should be arriving soon afterwards.
We want you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.
Products ~
Gift Cards~
Ground $4.00 – 2 – 8 Business Days
Air $8.00 – 2 – 3 Business Days
Your gift card can be redeemed through phone orders and online.
We’ll send another amazing Alma Alckemy gift card design to you.